Welcome to my portfolio

Zahidul Muntasin Shourov

Operations & Client Relations Professional

Healthcare Revenue Cycle Management professional with 4+ years across medical billing, patient services and US client-facing sales for US-based BPOs. Experienced in full-cycle billing, claims follow-up and cold-outreach conversion for healthcare and B2B service providers.

Dhaka, Bangladesh Bangla, English 4+ Years Exp.
Zahidul Muntasin Shourov

About Me

Hello there! Welcome to my resume. I find myself passionate about exploring new ideas, business models, innovations and technologies.

I try to approach challenges with confidence and curiosity for better and more efficient solutions.

I consider myself a:

Cold Outreach Professional
Customer Service Representative (CSR)
Revenue Cycle Management (RCM) Specialist
Healthcare Sales & RCM Business Development Professional
Medical Billing & Patient Services Specialist

Personal Info

NameZahidul Muntasin Shourov
NationalityBangladeshi
LanguagesBangla, English

Work Experience

Rabeta Islamic Academy logo

Senior Class Teacher

Rabeta Islamic Academy

Nov 2025 – Present

An Islamic school offering Hifz (Qur’an memorization) and General studies.

Coordinate across assistant subject teachers as Class Teacher, aligning lesson delivery and assessment quality to ensure a cohesive learning experience across subjects.

TS4U logo

Sales Executive

TS4U

Dec 2024 – Feb 2025

US-based IT-training and career development platform.

Converted marketing-sourced leads into enrollments for a US IT-training platform through outbound cold calling to US prospects, tracking outcomes via structured reporting.

Apr 2024 – Jan 2025

Travel Agency & Helicopter Service Provider.

Oversaw content creation and social media strategy while managing helipad safety inspections and ground/aircraft security protocols, balancing brand-facing and operational responsibilities in a highly regulated environment.

Review That Place logo

Virtual Medical Assistant (VMA)

Review That Place (RTP)

Jun 2023 – Aug 2023

Patient Services, US-based Medical BPO Company.

Served as front-office point of contact for a US pediatric practice, managing appointment scheduling, patient queries and outbound follow-up calls to support continuity of care.

Medical Management Strategies logo

Medical Biller, Junior Executive

Medical Management Strategies

Oct 2021 – Feb 2023

Medical Billing, US-based Medical BPO Company.

Managed full-cycle medical billing for US healthcare clients, including coding, claim submission and denial investigation, and drove claim resolution through direct follow-up calls with US insurance carriers.

Jan 2021 – Jul 2021

Education Programme & Competition.

Assisting students with SDG-Idea Innovation, Projection, Algorithm, Business Model, Coding & Programming Language, Presentation and Android App.

Dorkaari.com logo

Graphics Designer

Dorkaari.com

Feb 2021 – Mar 2021

Grocery, E-commerce.

Designing Product Posters, Marketing Banners for Website and Social Media Platforms.

Skills & Tools

Healthcare & RCM

Medical BillingRCMElectronic Health Record (EHR)Patient ServicesClaims Follow-upCold Outreach

Technical

WindowsLinuxiOSC++PythonJavaScriptHTMLCSSWordPressOTA PlatformsSchool Management System

Design & Productivity

IllustratorPhotoshopCanvaFilmoraMicrosoft OfficeGoogle Docs

Adaptable to any software configuration.

Education

Independent University, Bangladesh logo

Independent University, Bangladesh (IUB)

B.Sc. in Computer Science

2014 – 2020

Former Member, JUKTI – Official Club of CSE, IUB
Former Member, Independent Photography Club (IPC)
Former Member, IUB Art Club (IUBAC)
Former Vice President, Anthropology Club

Learn and Earn Development Project logo

Learn & Earn Development Project, ICT Division

Digital Marketing

2020

Khulna District Unit.

Quality Education College logo

Quality Education College, Dhaka

Science

2011 – 2013

Participant, Notre-Dame Science Fair 2012, NDC.

Maniknagar Model High School logo

Maniknagar Model High School, Dhaka

Science

2006 – 2010

Graduated with a 4.31 GPA. Former Scout Member.

Participation & Activities

ParticipantNSU Dialogue 2016, NSU
ParticipantSESM International Symposium’18, IUB
Member OrganizerIEEE Day 2019, IUB
Former MemberJUKTI – CSE Club, IUB
Former MemberIUB Art Club, IUB
Former SecretaryIUB Anthropology Club, IUB
ParticipantLEDP-2020, ICT Division, Bangladesh
MentorTechnovation Challenge 2020, Technovation
Former Youth AmbassadorYSSE 2021

Get In Touch

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Let’s connect and create something great together!

© 2026 Zahidul Muntasin Shourov. All rights reserved.