Welcome to my portfolio
Zahidul Muntasin Shourov
Operations & Client Relations Professional
Healthcare Revenue Cycle Management professional with 4+ years across medical billing, patient services and US client-facing sales for US-based BPOs. Experienced in full-cycle billing, claims follow-up and cold-outreach conversion for healthcare and B2B service providers.
About Me
Hello there! Welcome to my resume. I find myself passionate about exploring new ideas, business models, innovations and technologies.
I try to approach challenges with confidence and curiosity for better and more efficient solutions.
I consider myself a:
Personal Info
Work Experience

Senior Class Teacher
An Islamic school offering Hifz (Qur’an memorization) and General studies.
Coordinate across assistant subject teachers as Class Teacher, aligning lesson delivery and assessment quality to ensure a cohesive learning experience across subjects.

Sales Executive
US-based IT-training and career development platform.
Converted marketing-sourced leads into enrollments for a US IT-training platform through outbound cold calling to US prospects, tracking outcomes via structured reporting.

Senior Executive
Travel Agency & Helicopter Service Provider.
Oversaw content creation and social media strategy while managing helipad safety inspections and ground/aircraft security protocols, balancing brand-facing and operational responsibilities in a highly regulated environment.

Virtual Medical Assistant (VMA)
Patient Services, US-based Medical BPO Company.
Served as front-office point of contact for a US pediatric practice, managing appointment scheduling, patient queries and outbound follow-up calls to support continuity of care.
Medical Biller, Junior Executive
Medical Billing, US-based Medical BPO Company.
Managed full-cycle medical billing for US healthcare clients, including coding, claim submission and denial investigation, and drove claim resolution through direct follow-up calls with US insurance carriers.
Education Programme & Competition.
Assisting students with SDG-Idea Innovation, Projection, Algorithm, Business Model, Coding & Programming Language, Presentation and Android App.
Graphics Designer
Grocery, E-commerce.
Designing Product Posters, Marketing Banners for Website and Social Media Platforms.
Skills & Tools
Healthcare & RCM
Medical BillingRCMElectronic Health Record (EHR)Patient ServicesClaims Follow-upCold OutreachTechnical
WindowsLinuxiOSC++PythonJavaScriptHTMLCSSWordPressOTA PlatformsSchool Management SystemDesign & Productivity
IllustratorPhotoshopCanvaFilmoraMicrosoft OfficeGoogle DocsAdaptable to any software configuration.
Education

Independent University, Bangladesh (IUB)
B.Sc. in Computer Science
Former Member, JUKTI – Official Club of CSE, IUB
Former Member, Independent Photography Club (IPC)
Former Member, IUB Art Club (IUBAC)
Former Vice President, Anthropology Club

Learn & Earn Development Project, ICT Division
Digital Marketing
Khulna District Unit.

Quality Education College, Dhaka
Science
Participant, Notre-Dame Science Fair 2012, NDC.

Maniknagar Model High School, Dhaka
Science
Graduated with a 4.31 GPA. Former Scout Member.
Participation & Activities
Get In Touch
Let’s connect and create something great together!
© 2026 Zahidul Muntasin Shourov. All rights reserved.
